Privacy Policy
1 – What data we collect
We collect personal data based on your interaction with Datacrazy, divided into the following situations:
•When using Datacrazy’s service: We store the content you provide as a customer or user, including data entered directly or through integrations such as WhatsApp and Instagram.
•When receiving information from third parties: We may obtain data from other services, such as the payment status from a payment provider.
•When you email or message us: We store the content of the messages, attachments, and your contact details.
•When you fill out forms on the website or participate in events: We collect the data provided in forms and, if there are events organized with partners, we also receive information from them.
•When using the website: We collect data such as cookies, which may be considered personal information.
2 – What data we process
We collect and process different types of personal data, including:
•Customer account data: Information such as name, email, ID, linked pages, and location, collected when you create or update your account and use Datacrazy’s service.
•Financial information: To process payments, we collect the last four digits of the credit card and account information.
•Contact and business data: Includes name, job title, email, company, and other contact details of customers and prospects, used for communications.
•Messages and forms: We process message content, support requests, and contact details shared through online forms or social networks.
•Technical and usage data: Includes IP address, browser type, pages visited, time spent, and device information, collected automatically when interacting with the service.
•Email performance: To monitor email interactions, we use invisible trackers, which you can disable by blocking images in your email client.
•Cookies: We use cookies for data collection, as described in our cookie policy.
•Customer content: We process data you import about your own customers or users, but you are responsible for obtaining the necessary permissions. We ask that you do not share sensitive data with us, such as health information or political affiliations.
3 – Why we collect data
We collect and process your personal data for the following purposes:
•Service operation: We use your data to manage your account, send technical notifications, security alerts, support messages, and fulfill billing obligations.
•Service delivery: We process customer content information on your behalf when you use Datacrazy’s service.
•Communications and marketing: We send service communications, surveys, promotions, and event notices, as permitted by law, with the option to opt out of these messages.
•Events and reminders: We use your data to send reminders and communications related to events you registered for and to request feedback.
•Legal compliance: We process your data to meet legal, tax, and regulatory obligations and respond to government requests after verifying their validity.
•Negotiations and contracts: We collect data to negotiate and formalize agreements with partners.
•Security and compliance: We use your data to protect rights, privacy, and security, as well as to investigate fraudulent or illegal activities.
4 – How we share data
We do not sell your data to third parties for commercial or advertising purposes. We share your data as described in this Privacy Policy or with your consent.
•We share personal data in the following situations:
•Service providers: We use third-party companies for activities such as payment processing and cloud storage.
•They may use your data only for legitimate purposes under our contracts.
•Professional advisors: We may share data with lawyers, auditors, and insurers for professional services.
•Third-party apps and integrations: We receive and share data with integrations connected by customers (such as WhatsApp, Instagram, Stripe).
•Business transfers: In cases of sale, merger, or restructuring of Datacrazy, your data may be transferred to new owners.
•Legal compliance: We disclose data to government authorities when required by law or to protect our rights and prevent fraudulent activities.
•Corporate affiliates: We may share data with company affiliates.
5 – Data protection rights
You have the following rights:
•Access and management of data: You may access your personal data collected by Datacrazy at any time, as well as update, correct, or delete it by contacting us.
•Restrictions and data portability: You may request the restriction or portability of your personal data, where technically feasible, or even object to processing.
•Withdrawal of consent: If your data has been processed based on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before the withdrawal.
•Complaints: You have the right to lodge complaints with data protection authorities regarding the collection and use of your personal data.
•Access to customer-controlled data: For data stored by our customers, please contact them directly to correct or delete such information.
6 – Data retention period
We retain and process your personal data until you terminate the Agreement with us, as set out in the Terms of Service. In addition, we may store certain information for the period required by law or for as long as necessary to resolve disputes, prevent abuse, and enforce our agreements.
7 – International data transfers
Your personal data may be stored and processed in any country where we have operations or where we engage service providers, including Brazil. By accepting the terms of this Privacy Policy, you acknowledge and agree to the transfer and processing of personal data on servers located inside or outside your country of residence, as well as to our collection and use of your personal data as described here and in accordance with the data protection laws of the countries where we operate or engage services, which may differ from and be less stringent than those of your own country.
8 – Children’s information
We believe it is essential to provide extra protection for children online. We encourage parents and guardians to spend time online with their children, observing, participating, and monitoring their activities. The Website and/or the Service are not intended for use by anyone under 18, and Datacrazy does not knowingly collect or solicit personal data from anyone under that age. If you are under 18, you should not attempt to register for the Service or send any information about yourself, including your name, address, phone number, or email. If we confirm that we have collected personal data from someone under 18 without verified parental consent, we will promptly delete that information. If you are a parent or guardian of a child under 18 and believe we may have information about that child, please contact us. We do not sell any personal data of our customers, including those aged 13 to 18.
9 – Protecting your information
We adopt appropriate measures to protect personal data against loss, misuse, and unauthorized access. However, we cannot guarantee complete security during transmission or storage of such data in our systems, as we cannot fully prevent illegal access by third parties (e.g., hackers). The payment processor also implements security measures. If a security breach occurs that affects you or your customers, we will notify you promptly and inform you of the measures we have taken.
10 – Updates to our privacy policy
This Privacy Policy may be revised periodically to reflect legal, technical, or business changes. Whenever this occurs, we will notify you before the changes take effect, according to the significance of the changes. Where required by data protection law, we will seek your consent for material modifications.